Skip to content
The online chat service is currently unavailable.
post webmail login issues
Posted by bwbarbou on Wed. Jun. 29th at 11:12 am
Some users may be experiencing difficulties logging into Webmail this morning. We are looking into the problem and hope to have it resolved soon. Thanks for your understanding

FOLLOW UP: We found a problem with one of the Webmail servers. The problem has been resolved and everything should work as normal. Please call or askHELP the Help Desk if you notice any persisting problems.
post VISTA service issues
Posted by chking on Thu. Jun. 30th at 3:43 pm
DELTA is currently having issues with the VISTA software service. For more information, please click on the title above to see the Sysnews post linked here.
post Help Desk phone system issues
Posted by chking on Tue. Jul. 19th at 9:58 am
Followup: The Help Desk phone system is back up. Unfortunately, voice mails left last night were lost in the recovery process. Clients who left voice mail for the NC State University Help Desk last night (Monday night) should contact the Help Desk again for assistance. We apologize for the inconvenience.

Original: The Help Desk's ACD phone system is experiencing difficulties. Users are encouraged to submit problems via email to or by coming in person to the Help Desk until the problem has been resolved. Thank you for your patience.
post problems
Posted by chking on Wed. Jul. 20th at 11:00 am
Users both on and of-campus are having problems connecting to the NCSU home page. More information is available by clicking on the link above.
post Help Desk phone system issues
Posted by chking on Wed. Jul. 27th at 1:53 pm
The Help Desk's ACD phone system is currently down. Calls will still be routed correctly, but not in an orderly fashion. Your patience is appreciated.
post Pack Tracks currently having issues
Posted by nngenzel on Thu. Aug. 18th at 12:50 pm
The University's Registration system, Pack Tracks (, is currently having problems. Users may not be able to login to the system at all. As soon as we have more information, we will post it. We apologize for any inconvenience.
post Vista login issues
Posted by chking on Mon. Aug. 29th at 8:39 am
DELTA is investigating problems with the Vista course management system. For more information, follow the link above.
post Knowledgebase search issues
Posted by chking on Mon. Sep. 12th at 9:38 am
The Knowledgebase search is currently offline due to problems with certain campus AFS servers. Services should return to normal shortly.
post uni23map webmail server is down
Posted by nngenzel on Mon. Sep. 19th at 6:06 pm
One of our email servers is down. Many users will not be able to access their email during this time. We hope to have the server back up and running sometime this evening. We apologize for any inconvenience.
post Disabled Accounts
Posted by bwbarbou on Thu. Sep. 29th at 11:12 am
On Wednesday September 28th, ITD staff disabled accounts of those not enrolled or employed by the universtiy for the Fall Semester. The following link will provide more details and give instructions/prerequisites for re-enabling your account:

Solution 3071
post Campus Connectivity Issues
Posted by bwbarbou on Mon. Nov. 7th at 10:31 am
ComTech is currently investigating network outages within various buildings on campus. Users who are seeing connectivity problems should contact the NC State University Help Desk at 515-HELP(4357) and be prepared to provide their computer location (building and room) and physical MAC address (or be at their computer when they call, and Help Desk staff will assist them in getting their MAC address).

More information will be posted as it becomes available.
post VISTA service issues
Posted by nngenzel on Tue. Nov. 22nd at 12:10 pm
UPDATE: Issues have been resolved and the service appears to have returned to normal funtioning.

DELTA is currently having issues with the VISTA software service. Users may not be able to login to the service at this time. DELTA staff members are working on this problem and hope to have it resolved as soon as possible. As soon as we have more information, we will post it here.

post Holiday hours
Posted by chking on Tue. Dec. 20th at 11:41 am
The NC State University Help Desk will be closing at 5pm on Thursday, December 22nd. We will resume normal hours of operation on Wednesday, December 28th at 7am.
post POP mail end-of-life announcement
Posted by chking on Thu. Dec. 29th at 10:11 am
On February 1, 2006, ITD will be discontinuing POP mail services on campus. POP users should click on the title of this post for more information on what they should be doing between now and then to ensure a smooth transition away from POP mail.
post Major campus computing issues
Posted by chking on Sat. Jun. 3rd at 8:12 am
Campus suffered a catastrophic equipment failure last night (June 2nd) that resulted in the loss of network connectivity as well as many services including email, course web sites,, and so on. Click the link above for more information and updates.
post Help Desk open during move-in weekend
Posted by chking on Fri. Aug. 18th at 1:38 pm
To assist incoming and returning students, the NC State Help Desk will be open for phone calls during move-in weekend, August 19-20, from 8am-5pm. Due to security concerns, walk-in clients will not be allowed in the building, but other university support staff will be available on campus to assist students returning to campus.
post IMAP issues
Posted by chking on Tue. Sep. 5th at 8:26 am
ITD is currently working on problems with IMAP email this morning. More information can be found at:
post Help Desk closing at 5pm on 12/22
Posted by chking on Thu. Dec. 14th at 11:24 am
The NC State Help Desk will be closing at 5pm on Friday, December 22nd.
post Need ResNet help during move-in weekend?
Posted by chking on Fri. Aug. 17th at 11:30 am
Students moving into campus residence halls this weekend (August 18-19) who have problems connecting to ResNet can sign up for an onsite visit from a ResNet technician. The service is first-come-first-serve, and a technician will call you and come over as soon as your turn comes up. For more information, please see:
post Help Desk closing early: 21 November
Posted by chking on Mon. Nov. 19th at 6:19 pm
The NC State Help Desk will be closing at 5pm on Wednesday, November 21st for the Thanksgiving holiday. We will resume normal business hours at 7am on Monday, 26 November. Have a safe holiday!
post NC State's 3rd Annual Computer Security Day
Posted by chking on Thu. Nov. 29th at 9:11 am
NC State’s Third Annual Computer Security Day is almost here! You
won’t want to miss this exciting security event from 9 a.m. to 3:30 p.m.
on Friday, November 30, 2007 at the Jane S. McKimmon Center.

Enjoy great presentations, free pizza, free ice cream and numerous
giveaways! The digital camera grand prize is a Canon SD1000 ELPH
PowerShot with 7.1 Megapixels and an f2.8 lens, provided by Sun
Microsystems. The 20" LCD monitor door prize is provided by Gateway.
Many other great door prizes will be given away to attendees during the
day. Be one of the first 50 participants and receive a free gift bag!

Sponsored by the Office of Information Technology (OIT) and Sun
Microsystems Inc., Computer Security Day is intended to help raise
awareness of computer-related security issues. This year’s theme is
“Computer Crime Scene Investigation - Whodunit? Howdunit? Whydunit?”
This event is open to NC State faculty and staff.

This event will highlight IBM Internet Security Systems executive Linda
Jones and national computer forensic expert Giovanni Masucci as the
keynote speakers. It also will feature two tracks of presentations that
will focus on the forensics of mobile security and web application
security for the general and technical user.

For a complete schedule of Computer Security Day events, please visit
the CSD website at .
post Unity AFS issues
Posted by chking on Fri. May. 2nd at 4:51 am
There were problems Friday morning (2 May) with Unity file services. More information can be found at:

Users were unable to access file space, web sites, and other resources.
post Unable to Access Grades
Posted by bwbarbou on Wed. May. 7th at 1:01 pm
Students and Faculty are unable to view or submit grades. After logging into the MyPack Portal and selecting Grades, the page will either fail to load or give a URL access error. Registration and Records is currently working on this problem and more information will be posted as it becomes available. We are sorry for the inconvenience but appreciate your patience.
post Student email forum
Posted by chking on Fri. Feb. 13th at 2:40 pm
The Student Email Task Force is hosting a forum for students to learn more about Google Apps Education Edition and Microsoft Live@Edu, ask questions and give their input.


* Monday, Feb. 16
* 5:00 - 7:00 p.m.
* Carmichael Recreation Center's Play Zone
* Bring your laptop if you have one
* Light food and drinks will be served!

For more information, please go to the task force website at:
post Campus antivirus issues
Posted by chking on Tue. Feb. 24th at 5:02 pm
OIT wants to make campus aware of some security concerns regarding Windows machines. For more information, click on the title above, or go to the following URL:
post Google Apps @ NC State Account Creations are Underway
Posted by bwbarbou on Fri. Jul. 9th at 9:46 am
Starting Thursday, July 8, the Office of Information Technology (OIT) will begin migrating the e-mail accounts of students who haven't already moved from Unity/Webmail to Google Apps @ NC State, which is the new official student e-mail and collaborative suite. Approximately 26,000 students will be receiving new Google Apps accounts in this migration.

Estimates indicate it may take up to 10 business days to complete this phase of the student migration. This phase includes only those expected to be students in the fall and does not include permanent employees who may also be students or those with WolfWise accounts. You will be notified with a final e-mail to your Unity/Webmail when your migration is complete.

Once in Google Apps @ NC State, students will have all the virtual tools - via the Google Apps collaborative suite - they’ll need to assist them in the classroom. If your account has already been migrated, experience Google Apps by clicking on the Gmail, Calendar, Docs, Sites, or Wave links on this Web site.
post Help Desk phone issues
Posted by chking on Tue. Aug. 16th at 1:01 pm
The NC State Help Desk is having some issues with its phone lines. Please see SysNews for more information:
post Financial Systems Upgrade
Posted by fpfinch on Wed. Mar. 21st at 8:21 am
The Financial System Upgrade is scheduled to begin on Thursday, March 22 at 2 PM and end by Monday, March 26 at 2 PM. Once the upgrade begins on Thursday, daily status updates will be announced through the MyPack Portal.

To see status updates on the Financial System Upgrade, please sign-in to the MyPack Portal and refer to the Announcements section on the "FOR FACULTY & STAFF" tab
post Wireless issues on campus
Posted by chking on Tue. Sep. 18th at 9:35 pm
OIT is continuing to investigate issues with the wireless network on campus. ComTech engineers are working with engineers from the hardware vendor to resolve this issue. We apologize for the inconvenience, and assure you that every resource that can be allocated to this issue is working on a resolution.
post October is Cyber Security Awareness Month!
Posted by djwagner on Thu. Nov. 8th at 9:25 am
October is Cyber Security Awareness Month at NC State. Enter the chance to win an iPad, a Kindle Fire, an iPod Touch, Wolfpack football tickets, and free tickets to the dining halls by attending a session on how to reduce your risk from cyber attacks, or stopping at a Brickyard checkpoint to find out how secure your cell phone is on the spot, or attending a session on what the hackers and attackers are doing to steal your data, or another session to learn about security considerations in the cloud. For more information visit,
post ITD's new chat tool--askHELP!
Posted by nngenzel on Thu. Jun. 30th at 1:09 pm
Want to ask one of our consultants a question right now but don't have access to a phone? Check out our support chat tool, You can access it from the link in the top right corner of any of the webpages.
post Mulitple Services Out
Posted by bwbarbou on Thu. Sep. 29th at 11:32 am
A tripped breaker caused a row of servers to be knocked off-line. These include IMAP servers, Webmail servers, read-only servers, and a few others. We are working to bring all of these servers/services back on-line and have done so already for some, but it will take time to get them all back to full function.

Follow Up:
All services are back up and running save for LSF batch services. We are still working on those, but all other services are working at normal capacity.
post The Help Desk has moved!
Posted by chking on Sat. Nov. 19th at 2:51 pm
The NC State University Help Desk has moved to a new location. Effective 21 November, the Help Desk will be located in 106 Hillsborough Building, one floor down from its former location. Come and see us in our new location!
post Spring Unity account deactivations
Posted by chking on Mon. Jan. 30th at 10:58 am
ITD is preparing to deactivate Unity accounts for users no longer affiliated with the University. These deactivations will occur on February 7th, 2006. All affected Unity accounts were sent the following information:
post Network Problems in Residence Halls
Posted by bwbarbou on Fri. May. 26th at 7:50 am
We've received multiple calls this morning about network problems in the residence halls. The common symptom is the error "Limited or No Connectivity". This usually means that the machine is having problems connecting to the DHCP server to obtain an IP address. We have contacted our Network specialists and they are looking into the problem now. More information will be posted here and also at when available.
post Fax number change
Posted by chking on Wed. Jun. 14th at 9:36 am
The NC State Help Desk has a new fax number, as reflected on our web site. It is:

post Oracle calendar outage and upgrade
Posted by chking on Tue. Jul. 24th at 9:14 am
The Oracle calendar service is getting a facelift! Click on the above title for more information.

PS: The original facelift has been delayed. See the post for more information.
post NC State Help Desk merger
Posted by chking on Wed. Jan. 9th at 9:59 am
On Wednesday, January 16th, the new NC State Help Desk service will officially begin operations. This service combines the functions of the former Help Desks of ITD and ETSS into one unified group, answering questions from all NC State affiliates about MyPack Portal, Administrative Desktop concerns, password resets, Unity accounts, WebCT Vista support, and any other questions formerly posed to either the ETSS or ITD Help Desks.

Although all former methods of communication (phone numbers, email addresses, etc.) will continue to function until further notice, the direct contact information for the new NC State Help Desk will be:

Phone: (919) 515-HELP(4357)
In-person: 106 Hillsborough Building
Hours: 7am-6pm Monday through Friday
post Phishing email
Posted by chking on Wed. Mar. 5th at 9:37 am
Phishing Email - Faculty, Staff, and Students have been receiving an
email today from supports @ with the subject to "WebNews / NCSU.EDU Web Email Account Update!!!" which is requesting them to update their account password. This is a phishing email.
Please disregard it. OIT is researching the issue and will provide additional information as it is made available.
post Ready, Set, Go Google!
Posted by chking on Tue. Apr. 6th at 10:26 am
NC State has launched its beta version of Google Apps @ NC State for students.

Become an early adopter of Google Apps @ NC State by requesting an invitation today via

Already have an account? Learn more at
post 2010 Computing@NC State is Here!
Posted by bwbarbou on Tue. Jun. 22nd at 12:36 pm
Computing@NC State is the Office of Information Technology's print publication. It is printed in the Spring of each year in preparation for the Fall semester and new/returning students. You can view it online right now:
post Holiday hours for OIT Walk-In Center
Posted by chking on Tue. Dec. 21st at 10:45 am
The OIT Walk-In Center is operating on its holiday schedule, as shown below:

Winter Break Hours
(Walk-in Support)*

December 20 - 23 (Monday-Thursday): 8am-5pm
December 24 - January 1: CLOSED
January 3 - 7: 8am-5pm

The Walk-in Center (WIC) is closed during official University Holidays.

If a university holiday falls on a Friday, the WIC will be closed Saturday as well.
If a university holiday falls on a Monday, the WIC will be closed the Saturday before.
If classes are not in session, the Walk-In Center will close at 5pm.

On Saturdays and after 5:00pm, please ring the doorbell to gain access to the West Dunn Building for computer help.
post MyPack Portal W-2's: Disabling Pop-up Blockers
Posted by makuh on Thu. Jan. 13th at 11:27 am
If you are having problems viewing your W-2 via the MyPack Portal, you may have your browser's pop-up blocker enabled.  The following are instructions on how to disable them or make an exception for MyPack Portal.

Internet Explorer Pop-up Blocker

1. Open Internet Explorer.
2. Click Tools, located in the menu bar. (might have to press ALT-T)
3. Mouse over popup Blocker.
4. Click Turn Off popup Blocker.


1. Repeat Steps 1-3, described above.
2. Click popup Blocker settings.
3. Type or paste in the 'Address of Web site to Allow' field.
4. Click Add. The address is displayed in the Allowed sites window.
5. Click Close.

Firefox Pop-up Blocker

1. Open Firefox.
2. Click Tools, located in the menu bar.
3. Click Options.
4. Click Content.
5. Click in the 'Block Popup Windows' checkbox so that the checkmark disappears.
6. Click OK.

1. Repeat steps 1-4, described above.
2. Click the 'Exceptions' button to the right of 'Block pop-up windows'.
3. Type or paste in the Address of web site field.
4. Click Allow.
5. Click Close.
6. Click OK.

Safari Pop-up Blocker(Mac):

1. Click Safari > Block Pop-Up Windows (uncheck to disable)

Chrome Pop-up Blocker

1. Click the wrench icon tools menu on the browser toolbar. Mac users: If you don't see the wrench icon, go to the menu bar at the top of your screen and click Chrome.
2. Select Options (Preferences on Mac and Linux; Settings on Chrome OS).
3. Click the Under the Hood tab.
4. Click Content settings in the "Privacy" section.
5. Click the Pop-ups tab in the Content Settings dialog that appears.
6. Select "Allow all sites to show pop-ups." Customize permissions for specific websites by clicking Exceptions.


To see blocked pop-ups for a site, follow these steps:

1. If pop-ups have been blocked, you'll see the blocked pop-up alert icon in the address bar. Click the icon to see a list of the blocked pop-ups.
2. Click the link for the pop-up window that you'd like to see.
3. To always see pop-ups for the site, select "Always show pop-ups from [site]." The site will be added to the exceptions list, which you can manage in the Content Settings dialog.
post Blocking Microsoft Remote Desktop Access
Posted by fpfinch on Wed. Mar. 21st at 8:23 am
Due to a critical vulnerability in Microsoft Remote Desktop Service the Security and Compliance has decided to block access to the service port (tcp/3389) from the Internet. Campus users needing to use Remote Desktop from off campus should first connect to the vpn service at .
post Welcome to the new!
Posted by nngenzel on Tue. Jun. 28th at 10:49 am
Welcome to the newly-redesigned Help Desk web page! Here, you will find links to a number of useful resources for both NC State users and support staff. We are also announcing our askHELP! service, offering live chat resources with our consultants, as well as an improved Knowledgebase Search. Enjoy!
post Help Desk phone issues
Posted by chking on Thu. Sep. 29th at 12:36 pm
The NC State University Help Desk is currently experiencing problems with its ACD phone system. ComTech is working on the problem, and we hope to have phone service restored shortly.
post Self-service email forwarding is here!
Posted by chking on Mon. Nov. 13th at 9:12 am
ITD Systems has just released a self-service method for Unity email users to have their mail forwarded to another address. This is perfect for long-term absences or when you leave our fine university. Click on the above title for the full SysNews post, or go directly to the tool at:
post Attention Dreamweaver users: now requries secure ftp
Posted by chking on Thu. Jan. 11th at 9:03 am
To improve security, ITD has disabled unencrypted authenticated ftp connections to Anyone wishing to connect to will now need to use the sftp protocol. The Help Desk has received a large number of calls from folks using Dreamweaver who can no longer upload their files. In order to restore functionality, Dreamweaver users will need to follow the directions at:

For additional information regarding this change, see the following SysNews post:
post Daylight Savings Time computer issues
Posted by nngenzel on Fri. Mar. 9th at 11:08 am
Under the U.S. Energy Policy Act of 2005, Daylight Savings Time (DST) is being extended by 4 weeks starting this year; it will start 3 weeks earlier and end one week later. This will have an impact on computing services and systems, both personal and server-related. For more information, click on the title above or go to:
post OIT calendaring decision
Posted by chking on Fri. Jan. 11th at 10:43 am
A memo (click on title above) has been sent to campus deans, directors, and department heads about a decision for unified calendaring services on campus.

As of right now, this announcement is just that: no definite plans for implementation have been made yet. More information on details about migrations, supported clients, and the eventual demise of the Oracle Calendar will be posted as it becomes available.
post Information on SAS/JMP licenses
Posted by chking on Mon. Mar. 31st at 10:57 am
The following information was sent out from OITs licensing group:

SAS/JMP licenses are available for download BUT, the new expiration data is March 31, 2008 (with 45 days of warning and 45 days of grace). This is because SAS is migrating NCSU to a new licensing structure and it will be implemented in the next 3 months. EVERYONE will need to download a license now and then another renewal license in a month or two. Sorry. No way around it. OIT will keep you updated and let you know as NCSU makes this change.

As a heads up on the new license structure, (except for mainframe deployments) only SAS 9.1.3, SAS 8.2 and JMP7 will be supported. Everyone will need to upgrade to one of these versions. More information will be posted on this soon.

To download your license, visit:

and click on the Licenses link
post The Help Desk gets a new address!
Posted by chking on Mon. Aug. 11th at 8:51 am
On August 11, 2008, OIT will open a new location for computing support, the Technology and Media Services Support Center, in the West Dunn Building, at the southwest corner of Dan Allen Drive and Thurman Drive.

Hours will be Monday through Thursday, from 8:00 a.m. to 8:00 p.m. and Friday, from 8:00 a.m. to 5:00 p.m.

Students can receive support in these areas:

* Software, including virus and spyware removal * Connectivity for users of ResNet and the campus wireless network * Warranty and hardware for computers purchased from the Campus Bookstore * Campus cable television * Campus telephone and voice mail

In addition, the Center will handle the normal walk-in duties of the NC State Help Desk, including software distribution, password resets, computing issues, and anything else that the campus community would have needed at the Hillsborough Building previously. Visitors should go to the West Dunn Building for any walk-in Help Desk needs.

You can still contact cable and phone service by dialing 515-7099, option 1.

Please contact the NC State Help Desk at 919-515-4357 or for more information.
post End of Life for Symantec Services on Campus
Posted by bwbarbou on Wed. Jun. 24th at 10:47 am
Because our license for Symantec products will expire prior to the end of the fiscal year, the campus parent servers for Symantec products were taken offline on June 22. Existing Symantec clients will begin complaining about virus definitions being out of date within about 30 days as the client tries to connect to the parent servers.

Users will need to upgrade to our new antivirus products: Trend Micro OfficeScan 8 for Windows, and Intego VirusBarrier X5 for Mac OS X.

Client downloads and further details are available on the NCSU Antivirus Resources website:
post askHELP! service unavailable
Posted by chking on Thu. Mar. 26th at 10:05 am
For security reasons, the askHELP! livechat service of has been removed until further notice. If you need assistance, please contact the Help Desk by the means listed to the right. Thank you for your understanding.
post OIT Walk-In Center Summer Hours
Posted by bwbarbou on Mon. May. 10th at 1:32 pm
The OIT Walk-In Center in the West Dunn Building will be operating on a modified schedule for the summer. The change will take effect on May 17th. Regular hours will resume August 9th. See Sysnews for details.
post NC State Help Desk hours of operation
Posted by chking on Wed. May. 4th at 4:26 pm
As part of a larger service change, the NC State Help Desk will be changing its regular hours of operation. Starting on Monday, May 16th, the new hours of operations will be:

Monday through Friday 8am - 5pm

The NC State Help Desk is closed during normal University holidays. Please note that this change does not affect the posted hours of the Walk-In Center in the West Dunn Building. (Please see for current hours of operation.)
post Oct 8-9: MyPack Portal Upgrade
Posted by makuh on Fri. Sep. 30th at 9:55 am
The MyPack Portal tools upgrade will occur over the weekend of October 8-9, 2011. This upgrade includes a portal tools upgrade (in support of the Finance, HR and SIS upgrades scheduled for 2012) along with the implementation of a new log-in process (Shibboleth authentication).

The new log-in process will require you to select your primary campus affiliation - Faculty/Staff/Students or Parents/Guests first, then complete the log-in process with your existing User ID and Password.

To complete the upgrade, MyPack Portal will be unavailable from Saturday, October 8th at 6:00 a.m. until Sunday, October 9th at 1:00 pm. During this period, Financials, HR, SIS, including all self service functions and other portal delivered applications will not be accessible.

Please note the new discovery page for authenication to the MyPack Portal.


Full Details
post Problems viewing PDFs in computer labs
Posted by nngenzel on Wed. Jan. 25th at 10:39 am
If you have problems with Acrobat 7 or getting PDF files to appear, try running the "Acrobat 7 - Reset User Settings" application. It should appear in the "Help" folder and removes the Acrobat 7 settings files from the user profile. Some users have reported problems getting PDF files to appear within web browsers. This solution has been known to fix the problem.
post Changes in authentication for major administrative services
Posted by chking on Mon. Mar. 13th at 1:55 pm
The credentials (passwords) used to authenticate customers to the Administrative Portal, the Financial System, and the new Human Resources (HR) System are being changed on March 26th, 2006. This change will strengthen the security of the Unity password and eliminate the need for customers to enter a separate IntraSecure password when accessing the Financial or HR systems. For more information, click on the link above.
post MyPack Portal
Posted by chking on Mon. Nov. 5th at 2:56 pm
Campus has recently moved many resources such as registration, tuition, employee payroll and paychecks, etc. top the MyPack Portal system.

While this system is very convenient, there are some quirks that users will need to remember. First and foremost, you can NOT log in to the Portal with your default Unity password. You will have to change it first -- the "Change Unity password" link on the Portal will take you to the right place.
post Follow us on Twitter @ncsu_helpdesk
Posted by bwbarbou on Tue. Jun. 22nd at 12:38 pm
Stay up to date with NCSU Help Desk related news and system events all from your Twitter account by following @ncsu_helpdesk.
post Changes to the E-mail Forwarding Service
Posted by makuh on Thu. Nov. 18th at 9:37 am
On Thursday, November 18th notification messages were sent to two groups of users who had Mail System Manager rules that forwarded all e-mail sent to their account to another e-mail address. The two groups of users were:

1. Users with disabled Unity/Webmail accounts who would be losing their forwarding rule
2. Users with active Google Apps @ NC State accounts who could recreate the forwarding rule within their Gmail account

The message to disabled accounts informed them that their forwarding rule would be removed on Monday, November 22nd. All of these accounts have been disabled for more than 6 months, and are due to be removed from the campus mail system as per OIT's deprovisioning policy.

Read More
post Printing in the MyPack Portal
Posted by makuh on Wed. Nov. 24th at 1:40 pm
With the recent MyPack Portal upgrade, NC State changed the underlying "Peopletools" software that PeopleSoft uses to provide menus, pages and printing.  In doing so, some browser print settings have made printouts from PeopleSoft either too small to read or incomplete.  Here are current work arounds for two web browsers - Internet Explorer and Firefox (Mozilla).
Word Document
PDF File
post Changes in student email address info
Posted by chking on Tue. Jul. 24th at 2:24 pm
On August 13, 2007, the Unity email address will become the email address that is stored for each student.

For more information, please click on the title above.
post End of Life: "" and ""
Posted by bwbarbou on Fri. Jun. 5th at 10:02 am
On Tuesday, June 30th, OIT will deprovision the public remote access servers known as "" or "". This resource has been replaced by more robust services on campus, such as VCL for program access and for remote file transfer (including SFTP), and the decision has been made not to renew hardware resources on these machines.

Linux images can be reserved through the VCL if an ssh-style environment is needed.
post Password Troubleshooter
Posted by bwbarbou on Tue. Jul. 21st at 4:33 pm
Having password problems? Try out our new Password Troubleshooting Tool. It could save you time and a headache, especially if the problem is occurring after normal Help Desk business hours. Follow the on-screen instructions to get the assistance you need. If you're still having trouble, then drop us an email or give us a call.
post Postini is Here
Posted by bwbarbou on Mon. Aug. 9th at 10:31 am
The Office of Information Technology is implementing Google Postini, a new service for email anti-virus, anti-spam, and archiving for designated users. This service is the replacement for M+ Guardian and Sophos (Puremessage).

The service goes live at 12:00 Noon on Monday August 9th, 2010. Before you can access it, however, you must synchronize your password.

Once it's live, take the time to familiarize yourself with it and visit for more information.

NOTE: Students with Google Apps @ NC State Accounts will not use Postini as Gmail's scanners already handle anti-virus and anti-spam services.
post OIT is Disabling Shibboleth for
Posted by makuh on Tue. Oct. 5th at 9:05 am
There was a problem with the Shibboleth authentication system which affects Customers had been experiencing slow logins and even login failures with error messages. The problem was due to a high load on the Shibboleth servers.

In response, our administrators turned off Shibboleth authentication for at 8:00AM on Thursday Aug 12th, 2010. Users will still be able to access their Google Apps @ NC State mail by going to, but they will no longer login through Shibboleth.

However, before logging in, you MUST synchronize your password (unless you have changed or synchronized it after August 9th). Instructions can be found on Once Shibboleth is removed, you will NOT be able to access your account until synchronization is complete. Perform the sync as soon as possible to avoid any further service interruption.

We are sorry for this inconvenience, but we thank you for your patience.
post Unity password changes
Posted by chking on Thu. May. 31st at 11:43 am
Students were sent an email regarding new strong Unity password changes. It's not phishing or spam -- it's really from us! More information can be found at:

Update: Employees got a similar message:
Main Page


West Dunn Bldg.

101 West Dunn Building
On the corner of Dan Allen Dr. and Thurman Dr.
Raleigh, NC 27695
Click for directions!

Contact Information

Phone: (919) 515.HELP (4357)
Toll Free: (877) 501.6278
Fax: (919) 513.0877
(Password Reset Cover Sheet)



Mon-Fri: 8am-5pm
Walk-In: Support Hours

The NC State Help Desk is closed during official University Holidays

feedback link