Problem:

I am using the Version 5 Remedy User tool and Alert, but Alert says it
is not compatible with the version 4 Notification server. Is it possible
to run the version 5 tools along with the version 4 Notifier?


Solution:

Remedy Alert will not process notifications from a version of the AR
System server earlier than 5.0.

However, Remedy Notifier and Remedy Alert can be installed on the same
machine, and will process notifications from different versions of AR
System servers.

Here is the core dll dependency list to install the 4.5.x Notifier tool
with 5.0.x tools to receive notifications along with alerts:

   arapi45.dll
   arrpc45.dll
   arutl45.dll
   rcmn45.dll
   rwutl45.dll

and

   notifier.exe

Copy these from an install of 4.x User and save to a folder other than
the install folder. Uninstall the 4.5.x User tool. Install the 5.0.x or 5.1.x
User tool and then put the files listed above into the install folder.

This should allow you to run the version 4.5.x Notifier tool along with
the version 5 User tool and Alert.