Frequently Asked Questions

The following questions and answers are the ones that our customers have indicated are most useful. If you have questions that are not addressed here, please consult our Knowledgebase search at the top of the page.


1.	Shibboleth Authentication Error: This service requires cookies.
	Solution:	Always start your login session by visiting the URL of the resource you are trying to use.

2.	Accidently deleted a file from my home directory
	Solution:	Restore a copy from your AFS backup volume

3.	My account has been disabled, how do I get it re-enabled?
	Solution:	The different terms and procedures for account reactivation

4.	How to publish my own home page
	Solution:	How to publish your own home page

5.	Can I forward my NCSU gmail to another address?
	Solution:	How to forward NCSU email.

6.	How to grant access to an AFS directory
	Solution:	Use the fs sa command to grant access to AFS directory

7.	What is a Unity account, and how do I get one?
	Solution:	All about Eos/Unity accounts and passwords

8.	Unity Password Sync Instructions
	Solution:	Unity Password Sync Instructions

9.	I can no longer connect to FTP, what do I need to do?
	Solution:	Secure FTP Connection Instructions

10.	How do I make a secure shell connection to NC State from off campus?
	Solution:	How to make a secure shell connection to NC State from off campus

11.	How can I change my Eos/Unity password?
	Solution:	Go to http://www.ncsu.edu/password

12.	Can not connect to the Remedy server through a firewall
	Solution:	How to configure the Remedy client to work through a firewall

13.	How do I change my Remedy login password
	Solution:	Change Remedy login passwords under the "User" form

14.	How do I create a new Remedy solution
	Solution:	How to create a new Remedy solution

15.	I removed a file accidentally from my locker!! How do I get it back?
	Solution:	Restore a copy from your locker backup volume

Frequently Asked Questions

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