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Frequently Asked Questions

The following questions are the ones most frequently asked by our customers. For additional questions, use our Knowledgebase search at the top of the page.
 
1. I keep getting "permission denied" errors when using Netscape Messenger in Netscape 7
  Solution: Default location of Sent folder in Netscape 7 is not allowed on our IMAP servers
  Solution ID: 2796
 
2. Accidently deleted a file from my home directory
  Solution: Restore a copy from your AFS backup volume
  Solution ID: 1332
 
3. Can I forward my Unity mail to another address?
  Solution: How to forward Unity email
  Solution ID: 22
 
4. How to publish my own home page
  Solution: How to publish your own home page
  Solution ID: 17
 
5. How to grant access to an AFS directory
  Solution: Use the fs sa command to grant access to AFS directory
  Solution ID: 819
 
6. What is a Unity account, and how do I get one?
  Solution: All about Eos/Unity accounts and passwords
  Solution ID: 353
 
7. I cannot print
  Solution: Obtain print quota from WolfCopy
  Solution ID: 341
 
8. My account has been disabled, how do I get it re-enabled?
  Solution: The different terms and procedures for account reactivation
  Solution ID: 3071
 
9. How do I make a secure shell connection to NC State from off campus?
  Solution: How to make a secure shell connection to NC State from off campus
  Solution ID: 2776
 
10. How can I change my Eos/Unity password?
  Solution: Go to http://www.ncsu.edu/password
  Solution ID: 427
 

Location

West Dunn Bldg.


101 West Dunn Building
On the corner of Dan Allen Dr. and Thurman Dr.
Raleigh, NC 27695
Click for directions!

Contact Information

Phone: (919) 515.HELP (4357)
Fax: (919) 513.0877
(Password Reset Cover Sheet)

Email: help@ncsu.edu
Hours (phone): Mon-Fri; 7am-6pm
Hours (walk-in): Mon-Fri: 8am-7pm
Sat: Noon-5pm

The NC State Help Desk is closed during official University Holidays



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