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About the Help Desk

The NC State University Help Desk is the primary point of contact for computing services at NC State. Our role is to support, in coordination with other campus consulting groups, the faculty, staff, and students of NC State in their computing and technology endeavors by focusing on understanding their needs and developing solutions that work for the campus community.

Help Desk Staff

Susan Klein
Susan Klein
  Director, Technology Support Services

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Chris King
Chris King
  Assistant Director, Help Desk Services

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 : Education: B.A. English, NC State University

Experience: Asst. Director (2007-present)
Help Desk Manager (2001-2007) - NC State University

Interests: Reading far too much for my own good, writing, gaming, running, military history
         
Larry Robinson
Larry Robinson
  Remedy System Administrator, Technology Support Services

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Noah Genzel
Noah Genzel
  Call Center Manager

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Andrew Barnes
Andrew Barnes
  Email Support Specialist

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Kathy Mebane
Kathy Mebane
  Technology Support Specialist

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Ben Wilkus
Ben Wilkus
  Technology Support Analyst

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Dave Wagner
Dave Wagner
  Technology Support Analyst

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 : Education: A.A.S. Networking Technologies, Wake Technical Community College
Certified HP and Dell Technician, A+ Certified

Experience: Technology Support Analyst (2008-present)
Desktop Support Technican (2005-2008) - Wyeth Pharmaceuticals

Interests: Mountain Biking, gaming, reading, technology
         
Josh Snapp
Josh Snapp
  Technology Support Analyst

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Febbie Gordon
Febbie Gordon
  Technology Support Analyst, Walk-In Center

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 : Education: Liberal Arts, Community College of Baltimore
Training Certificates

Experience: Technology Support Analyst (2008-present)
Data Entry Operator, ACS (1980-2008)

Interests: Enjoy fashion, floral design, jewelry making

Location

West Dunn Bldg.


101 West Dunn Building
On the corner of Dan Allen Dr. and Thurman Dr.
Raleigh, NC 27695
Click for directions!

Contact Information

Phone: (919) 515.HELP (4357)
Toll Free: (877) 501.6278
Fax: (919) 513.0877
(Password Reset Cover Sheet)

Email: help@ncsu.edu

Hours

Mon-Fri: 8am-5pm
Walk-In: Support Hours

The NC State Help Desk is closed during official University Holidays


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