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Follow us on Twitter @ncsu_helpdesk |
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Posted on Tue. Sep. 22nd at 10:15 am |
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Stay up to date with NCSU Help Desk related news and system events all from your Twitter account by following @ncsu_helpdesk.
NOTE: Due to known issues with Twitter's "Find People" tool, try searching for @515help to find us. We're working with Twitter to clear up this confusion. |
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Password Troubleshooter |
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Posted on Tue. Jul. 21st at 4:33 pm |
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Having password problems? Try out our new Password Troubleshooting Tool. It could save you time and a headache, especially if the problem is occurring after normal Help Desk business hours. Follow the on-screen instructions to get the assistance you need. If you're still having trouble, then drop us an email or give us a call. |
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End of Life for Symantec Services on Campus |
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Posted on Wed. Jun. 24th at 10:47 am |
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Because our license for Symantec products will expire prior to the end of the fiscal year, the campus parent servers for Symantec products were taken offline on June 22. Existing Symantec clients will begin complaining about virus definitions being out of date within about 30 days as the client tries to connect to the parent servers.
Users will need to upgrade to our new antivirus products: Trend Micro OfficeScan 8 for Windows, and Intego VirusBarrier X5 for Mac OS X.
Client downloads and further details are available on the NCSU Antivirus Resources website: http://www.ncsu.edu/antivirus |
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End of Life: "ssh.ncsu.edu" and "login.ncsu.edu" |
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Posted on Fri. Jun. 5th at 10:02 am |
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On Tuesday, June 30th, OIT will deprovision the public remote access servers known as "login.ncsu.edu" or "ssh.ncsu.edu". This resource has been replaced by more robust services on campus, such as VCL for program access and ftp.ncsu.edu for remote file transfer (including SFTP), and the decision has been made not to renew hardware resources on these machines.
Linux images can be reserved through the VCL if an ssh-style environment is needed. |
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Having problems? Have you checked SysNews? |
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Posted on Wed. Oct. 11th at 12:16 pm |
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If you've come to help.ncsu.edu looking for information on a problem you're having, you should check and see if it's part of a larger issue affecting campus. The place to do that is SysNews -- click on the link above or go to:
http://sysnews.ncsu.edu/
for more information. |
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