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webmail login issues |
| Posted by bwbarbou on Wed. Jun. 29th at 11:12 am | |
| Some users may be experiencing difficulties logging into Webmail this morning. We are looking into the problem and hope to have it resolved soon. Thanks for your understanding
FOLLOW UP: We found a problem with one of the Webmail servers. The problem has been resolved and everything should work as normal. Please call or askHELP the Help Desk if you notice any persisting problems. |
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VISTA service issues |
| Posted by chking on Thu. Jun. 30th at 3:43 pm | |
| DELTA is currently having issues with the VISTA software service. For more information, please click on the title above to see the Sysnews post linked here. | |
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Help Desk phone system issues |
| Posted by chking on Tue. Jul. 19th at 9:58 am | |
| Followup: The Help Desk phone system is back up. Unfortunately, voice mails left last night were lost in the recovery process. Clients who left voice mail for the NC State University Help Desk last night (Monday night) should contact the Help Desk again for assistance. We apologize for the inconvenience.
Original: The Help Desk's ACD phone system is experiencing difficulties. Users are encouraged to submit problems via email to help@ncsu.edu or by coming in person to the Help Desk until the problem has been resolved. Thank you for your patience. |
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www.ncsu.edu problems |
| Posted by chking on Wed. Jul. 20th at 11:00 am | |
| Users both on and of-campus are having problems connecting to the NCSU home page. More information is available by clicking on the link above. | |
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Help Desk phone system issues |
| Posted by chking on Wed. Jul. 27th at 1:53 pm | |
| The Help Desk's ACD phone system is currently down. Calls will still be routed correctly, but not in an orderly fashion. Your patience is appreciated. | |
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Pack Tracks currently having issues |
| Posted by nngenzel on Thu. Aug. 18th at 12:50 pm | |
| The University's Registration system, Pack Tracks (https://pactracks.ncsu.edu), is currently having problems. Users may not be able to login to the system at all. As soon as we have more information, we will post it. We apologize for any inconvenience. | |
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Vista login issues |
| Posted by chking on Mon. Aug. 29th at 8:39 am | |
| DELTA is investigating problems with the Vista course management system. For more information, follow the link above. | |
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Knowledgebase search issues |
| Posted by chking on Mon. Sep. 12th at 9:38 am | |
| The Knowledgebase search is currently offline due to problems with certain campus AFS servers. Services should return to normal shortly. | |
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uni23map webmail server is down |
| Posted by nngenzel on Mon. Sep. 19th at 6:06 pm | |
| One of our email servers is down. Many users will not be able to access their email during this time. We hope to have the server back up and running sometime this evening. We apologize for any inconvenience. | |
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Disabled Accounts |
| Posted by bwbarbou on Thu. Sep. 29th at 11:12 am | |
| On Wednesday September 28th, ITD staff disabled accounts of those not enrolled or employed by the universtiy for the Fall Semester. The following link will provide more details and give instructions/prerequisites for re-enabling your account:
Solution 3071 |
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Campus Connectivity Issues |
| Posted by bwbarbou on Mon. Nov. 7th at 10:31 am | |
| ComTech is currently investigating network outages within various buildings on campus. Users who are seeing connectivity problems should contact the NC State University Help Desk at 515-HELP(4357) and be prepared to provide their computer location (building and room) and physical MAC address (or be at their computer when they call, and Help Desk staff will assist them in getting their MAC address).
More information will be posted as it becomes available. |
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VISTA service issues |
| Posted by nngenzel on Tue. Nov. 22nd at 12:10 pm | |
| UPDATE: Issues have been resolved and the service appears to have returned to normal funtioning.
DELTA is currently having issues with the VISTA software service. Users may not be able to login to the service at this time. DELTA staff members are working on this problem and hope to have it resolved as soon as possible. As soon as we have more information, we will post it here. |
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Holiday hours |
| Posted by chking on Tue. Dec. 20th at 11:41 am | |
| The NC State University Help Desk will be closing at 5pm on Thursday, December 22nd. We will resume normal hours of operation on Wednesday, December 28th at 7am. | |
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POP mail end-of-life announcement |
| Posted by chking on Thu. Dec. 29th at 10:11 am | |
| On February 1, 2006, ITD will be discontinuing POP mail services on campus. POP users should click on the title of this post for more information on what they should be doing between now and then to ensure a smooth transition away from POP mail. | |
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Major campus computing issues |
| Posted by chking on Sat. Jun. 3rd at 8:12 am | |
| Campus suffered a catastrophic equipment failure last night (June 2nd) that resulted in the loss of network connectivity as well as many services including email, course web sites, www.ncsu.edu, and so on. Click the link above for more information and updates. | |
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Help Desk open during move-in weekend |
| Posted by chking on Fri. Aug. 18th at 1:38 pm | |
| To assist incoming and returning students, the NC State Help Desk will be open for phone calls during move-in weekend, August 19-20, from 8am-5pm. Due to security concerns, walk-in clients will not be allowed in the building, but other university support staff will be available on campus to assist students returning to campus. | |
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IMAP issues |
| Posted by chking on Tue. Sep. 5th at 8:26 am | |
| ITD is currently working on problems with IMAP email this morning. More information can be found at:
http://sysnews.ncsu.edu |
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Help Desk closing at 5pm on 12/22 |
| Posted by chking on Thu. Dec. 14th at 11:24 am | |
| The NC State Help Desk will be closing at 5pm on Friday, December 22nd. | |
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Need ResNet help during move-in weekend? |
| Posted by chking on Fri. Aug. 17th at 11:30 am | |
| Students moving into campus residence halls this weekend (August 18-19) who have problems connecting to ResNet can sign up for an onsite visit from a ResNet technician. The service is first-come-first-serve, and a technician will call you and come over as soon as your turn comes up. For more information, please see:
http://itdapps.ncsu.edu/resnet/movein/ |
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Help Desk closing early: 21 November |
| Posted by chking on Mon. Nov. 19th at 6:19 pm | |
| The NC State Help Desk will be closing at 5pm on Wednesday, November 21st for the Thanksgiving holiday. We will resume normal business hours at 7am on Monday, 26 November. Have a safe holiday! | |
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NC State's 3rd Annual Computer Security Day |
| Posted by chking on Thu. Nov. 29th at 9:11 am | |
| NC State’s Third Annual Computer Security Day is almost here! You
won’t want to miss this exciting security event from 9 a.m. to 3:30 p.m. on Friday, November 30, 2007 at the Jane S. McKimmon Center. Enjoy great presentations, free pizza, free ice cream and numerous giveaways! The digital camera grand prize is a Canon SD1000 ELPH PowerShot with 7.1 Megapixels and an f2.8 lens, provided by Sun Microsystems. The 20" LCD monitor door prize is provided by Gateway. Many other great door prizes will be given away to attendees during the day. Be one of the first 50 participants and receive a free gift bag! Sponsored by the Office of Information Technology (OIT) and Sun Microsystems Inc., Computer Security Day is intended to help raise awareness of computer-related security issues. This year’s theme is “Computer Crime Scene Investigation - Whodunit? Howdunit? Whydunit?” This event is open to NC State faculty and staff. This event will highlight IBM Internet Security Systems executive Linda Jones and national computer forensic expert Giovanni Masucci as the keynote speakers. It also will feature two tracks of presentations that will focus on the forensics of mobile security and web application security for the general and technical user. For a complete schedule of Computer Security Day events, please visit the CSD website at http://www.fis.ncsu.edu/csd2007 . |
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Unity AFS issues |
| Posted by chking on Fri. May. 2nd at 4:51 am | |
| There were problems Friday morning (2 May) with Unity file services. More information can be found at:
http://sysnews.ncsu.edu/news/481aa551 Users were unable to access file space, web sites, and other resources. |
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ITD's new chat tool--askHELP! |
| Posted by nngenzel on Thu. Jun. 30th at 1:09 pm | |
Want to ask one of our consultants a question right now but don't have access to a phone? Check out our support chat tool,  You can access it from the link in the top right corner of any of the help.ncsu.edu webpages. |
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Mulitple Services Out |
| Posted by bwbarbou on Thu. Sep. 29th at 11:32 am | |
| A tripped breaker caused a row of servers to be knocked off-line. These include IMAP servers, Webmail servers, read-only servers, and a few others. We are working to bring all of these servers/services back on-line and have done so already for some, but it will take time to get them all back to full function.
Follow Up: All services are back up and running save for LSF batch services. We are still working on those, but all other services are working at normal capacity. |
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The Help Desk has moved! |
| Posted by chking on Sat. Nov. 19th at 2:51 pm | |
| The NC State University Help Desk has moved to a new location. Effective 21 November, the Help Desk will be located in 106 Hillsborough Building, one floor down from its former location. Come and see us in our new location! | |
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Spring Unity account deactivations |
| Posted by chking on Mon. Jan. 30th at 10:58 am | |
| ITD is preparing to deactivate Unity accounts for users no longer affiliated with the University. These deactivations will occur on February 7th, 2006. All affected Unity accounts were sent the following information:
http://www.ncsu.edu/itd/mail_deact_notice.txt |
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Network Problems in Residence Halls |
| Posted by bwbarbou on Fri. May. 26th at 7:50 am | |
| We've received multiple calls this morning about network problems in the residence halls. The common symptom is the error "Limited or No Connectivity". This usually means that the machine is having problems connecting to the DHCP server to obtain an IP address. We have contacted our Network specialists and they are looking into the problem now. More information will be posted here and also at http://sysnews.ncsu.edu when available. | |
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Fax number change |
| Posted by chking on Wed. Jun. 14th at 9:36 am | |
| The NC State Help Desk has a new fax number, as reflected on our web site. It is:
919-513-0877 |
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Oracle calendar outage and upgrade |
| Posted by chking on Tue. Jul. 24th at 9:14 am | |
| The Oracle calendar service is getting a facelift! Click on the above title for more information.
PS: The original facelift has been delayed. See the post for more information. |
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NC State Help Desk merger |
| Posted by chking on Wed. Jan. 9th at 9:59 am | |
| On Wednesday, January 16th, the new NC State Help Desk service will officially begin operations. This service combines the functions of the former Help Desks of ITD and ETSS into one unified group, answering questions from all NC State affiliates about MyPack Portal, Administrative Desktop concerns, password resets, Unity accounts, WebCT Vista support, and any other questions formerly posed to either the ETSS or ITD Help Desks.
Although all former methods of communication (phone numbers, email addresses, etc.) will continue to function until further notice, the direct contact information for the new NC State Help Desk will be: Phone: (919) 515-HELP(4357) Email: help@ncsu.edu Web: http://help.ncsu.edu In-person: 106 Hillsborough Building Hours: 7am-6pm Monday through Friday |
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Phishing email |
| Posted by chking on Wed. Mar. 5th at 9:37 am | |
| Phishing Email - Faculty, Staff, and Students have been receiving an
email today from supports @ ncsu.edu with the subject to "WebNews / NCSU.EDU Web Email Account Update!!!" which is requesting them to update their account password. This is a phishing email. Please disregard it. OIT is researching the issue and will provide additional information as it is made available. |
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Welcome to the new help.ncsu.edu! |
| Posted by nngenzel on Tue. Jun. 28th at 10:49 am | |
| Welcome to the newly-redesigned Help Desk web page! Here, you will find links to a number of useful resources for both NC State users and support staff. We are also announcing our askHELP! service, offering live chat resources with our consultants, as well as an improved Knowledgebase Search. Enjoy! | |
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Help Desk phone issues |
| Posted by chking on Thu. Sep. 29th at 12:36 pm | |
| The NC State University Help Desk is currently experiencing problems with its ACD phone system. ComTech is working on the problem, and we hope to have phone service restored shortly. | |
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Self-service email forwarding is here! |
| Posted by chking on Mon. Nov. 13th at 9:12 am | |
| ITD Systems has just released a self-service method for Unity email users to have their mail forwarded to another address. This is perfect for long-term absences or when you leave our fine university. Click on the above title for the full SysNews post, or go directly to the tool at:
https://sysnews.ncsu.edu/tools-bin/usmdb-forwards |
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Attention Dreamweaver users: ftp.ncsu.edu now requries secure ftp |
| Posted by chking on Thu. Jan. 11th at 9:03 am | |
| To improve security, ITD has disabled unencrypted authenticated ftp connections to ftp.ncsu.edu. Anyone wishing to connect to ftp.ncsu.edu will now need to use the sftp protocol. The Help Desk has received a large number of calls from folks using Dreamweaver who can no longer upload their files. In order to restore functionality, Dreamweaver users will need to follow the directions at:
http://help.ncsu.edu/solutions/all/3342.php For additional information regarding this change, see the following SysNews post: http://sysnews.ncsu.edu/news/458c0b0f |
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Daylight Savings Time computer issues |
| Posted by nngenzel on Fri. Mar. 9th at 11:08 am | |
| Under the U.S. Energy Policy Act of 2005, Daylight Savings Time (DST) is being extended by 4 weeks starting this year; it will start 3 weeks earlier and end one week later. This will have an impact on computing services and systems, both personal and server-related. For more information, click on the title above or go to:
http://itd.ncsu.edu/dst/ |
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OIT calendaring decision |
| Posted by chking on Fri. Jan. 11th at 10:43 am | |
| A memo (click on title above) has been sent to campus deans, directors, and department heads about a decision for unified calendaring services on campus.
As of right now, this announcement is just that: no definite plans for implementation have been made yet. More information on details about migrations, supported clients, and the eventual demise of the Oracle Calendar will be posted as it becomes available. |
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Problems viewing PDFs in computer labs |
| Posted by nngenzel on Wed. Jan. 25th at 10:39 am | |
| If you have problems with Acrobat 7 or getting PDF files to appear, try running the "Acrobat 7 - Reset User Settings" application. It should appear in the "Help" folder and removes the Acrobat 7 settings files from the user profile. Some users have reported problems getting PDF files to appear within web browsers. This solution has been known to fix the problem. | |
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Changes in authentication for major administrative services |
| Posted by chking on Mon. Mar. 13th at 1:55 pm | |
| The credentials (passwords) used to authenticate customers to the Administrative Portal, the Financial System, and the new Human Resources (HR) System are being changed on March 26th, 2006. This change will strengthen the security of the Unity password and eliminate the need for customers to enter a separate IntraSecure password when accessing the Financial or HR systems. For more information, click on the link above. | |
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MyPack Portal |
| Posted by chking on Mon. Nov. 5th at 2:56 pm | |
| Campus has recently moved many resources such as registration, tuition, employee payroll and paychecks, etc. top the MyPack Portal system.
While this system is very convenient, there are some quirks that users will need to remember. First and foremost, you can NOT log in to the Portal with your default Unity password. You will have to change it first -- the "Change Unity password" link on the Portal will take you to the right place. |
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Changes in student email address info |
| Posted by chking on Tue. Jul. 24th at 2:24 pm | |
| On August 13, 2007, the Unity email address will become the email address that is stored for each student.
For more information, please click on the title above. |
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Unity password changes |
| Posted by chking on Thu. May. 31st at 11:43 am | |
| Students were sent an email regarding new strong Unity password changes. It's not phishing or spam -- it's really from us! More information can be found at:
http://sysnews.ncsu.edu/news/4630ba3a Update: Employees got a similar message: http://sysnews.ncsu.edu/news/465e40d5 |
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