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Here are the top stories going on with the NC State Help Desk!


post End of Life for Symantec Services on Campus
Posted on Wed. Jun. 24th at 10:47 am
Because our license for Symantec products will expire prior to the end of the fiscal year, the campus parent servers for Symantec products were taken offline on June 22. Existing Symantec clients will begin complaining about virus definitions being out of date within about 30 days as the client tries to connect to the parent servers.

Users will need to upgrade to our new antivirus products: Trend Micro OfficeScan 8 for Windows, and Intego VirusBarrier X5 for Mac OS X.

Client downloads and further details are available on the NCSU Antivirus Resources website: http://www.ncsu.edu/antivirus
   
post End of Life: "ssh.ncsu.edu" and "login.ncsu.edu"
Posted on Fri. Jun. 5th at 10:02 am
On Tuesday, June 30th, OIT will deprovision the public remote access servers known as "login.ncsu.edu" or "ssh.ncsu.edu". This resource has been replaced by more robust services on campus, such as VCL for program access and ftp.ncsu.edu for remote file transfer (including SFTP), and the decision has been made not to renew hardware resources on these machines.

Linux images can be reserved through the VCL if an ssh-style environment is needed.
   
post askHELP! service unavailable
Posted on Thu. Mar. 26th at 10:05 am
For security reasons, the askHELP! livechat service of help.ncsu.edu has been removed until further notice. If you need assistance, please contact the Help Desk by the means listed to the right. Thank you for your understanding.
   
post Having problems? Have you checked SysNews?
Posted on Wed. Oct. 11th at 12:16 pm
If you've come to help.ncsu.edu looking for information on a problem you're having, you should check and see if it's part of a larger issue affecting campus. The place to do that is SysNews -- click on the link above or go to:

http://sysnews.ncsu.edu/

for more information.
   
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