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Oct 8-9: MyPack Portal Upgrade |
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Posted on Fri. Sep. 30th at 9:55 am |
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The MyPack Portal tools upgrade will occur over the weekend of October 8-9, 2011. This upgrade includes a portal tools upgrade (in support of the Finance, HR and SIS upgrades scheduled for 2012) along with the implementation of a new log-in process (Shibboleth authentication).
The new log-in process will require you to select your primary campus affiliation - Faculty/Staff/Students or Parents/Guests first, then complete the log-in process with your existing User ID and Password.
To complete the upgrade, MyPack Portal will be unavailable from Saturday, October 8th at 6:00 a.m. until Sunday, October 9th at 1:00 pm. During this period, Financials, HR, SIS, including all self service functions and other portal delivered applications will not be accessible.
Please note the new discovery page for authenication to the MyPack Portal.
Full Details |
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NC State Help Desk hours of operation |
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Posted on Wed. May. 4th at 4:26 pm |
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As part of a larger service change, the NC State Help Desk will be changing its regular hours of operation. Starting on Monday, May 16th, the new hours of operations will be:
Monday through Friday 8am - 5pm
The NC State Help Desk is closed during normal University holidays. Please note that this change does not affect the posted hours of the Walk-In Center in the West Dunn Building. (Please see help.ncsu.edu for current hours of operation.) |
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Printing in the MyPack Portal |
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Posted on Wed. Nov. 24th at 1:40 pm |
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With the recent MyPack Portal upgrade, NC State changed the underlying "Peopletools" software that PeopleSoft uses to provide menus, pages and printing. In doing so, some browser print settings have made printouts from PeopleSoft either too small to read or incomplete. Here are current work arounds for two web browsers - Internet Explorer and Firefox (Mozilla).
Word Document
PDF File |
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Password Troubleshooter |
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Posted on Tue. Jul. 21st at 4:33 pm |
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Having password problems? Try out our new Password Troubleshooting Tool. It could save you time and a headache, especially if the problem is occurring after normal Help Desk business hours. Follow the on-screen instructions to get the assistance you need. If you're still having trouble, then drop us an email or give us a call. |
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Having problems? Have you checked SysNews? |
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Posted on Wed. Oct. 11th at 12:16 pm |
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If you've come to help.ncsu.edu looking for information on a problem you're having, you should check and see if it's part of a larger issue affecting campus. The place to do that is SysNews -- click on the link above or go to:
http://sysnews.ncsu.edu/
for more information. |
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Follow us on Twitter @ncsu_helpdesk |
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Posted on Tue. Jun. 22nd at 12:38 pm |
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Stay up to date with NCSU Help Desk related news and system events all from your Twitter account by following @ncsu_helpdesk. |
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